Author: Edited by: Deborah J Page & Theodore E Zorn

Published: 2007

Publisher: Pearson Education

Format: Paperback

Pages: 192

Suitable: Tertiary / HigherEducation

Management Communication - New Zealand and Australian Case Studies includes twenty-four rich and diverse case studies of communication in New Zealand and Australian organisations. The aim of the book is to provide students of management communication, business communication, and public relations with a variety of cases to help them understand communication concepts, practices and issues.

Cases are based on real-life examples from the authors research, consulting, and personal experience. They each tell a detailed story of an event or process in which communication problems or issues are highlighted. Cases are open ended so that students will be challenged to identify the causes of and solutions to problems.

An innovative website is also available for instructors who adopt the text for teaching. The website provides analyses and epilogues for the cases so the instructor has additional material for using the cases in teaching.

Diversity: Gender, ethnicity, and national culture
1 Frustration at the enrolment office: The case of the elusive transcript
Nittaya Campbell & Anna Pinder
2 Weve given you jobsWhat more do you want?
Richard Parsons
3 When cultures collide: Conflicting values in a Maori organisational culture
Jarrod M. Haar
4 Sure, shes a scientist, but can she take neat notes and arrange morning tea?
Bernard McKenna
5 Police rocked by porn scandal
Deborah Jones & Jan Jordan

Organisational leadership and change
6 But somebody said: Gossip, rumour, and clarity in organisational change
Jennifer Frahm
7 One size does not fit all: Change communication surrounding a CEO departure
Colleen E. Mills
8 Planning organisational change communication at Mainland Training
Colleen E. Mills
9 NUTS: Good for a change
Debbie Page
10 Pulling the ripcord: Using communication training to improve sales performance at EB Games
Caroline Hatcher

Communication technologies
11 From links to webs: Entrepreneurship and technology in a social service organisation
Shiv Ganesh
12 Getting buy-in on new information technology implementation
Rosie Bentley & Theodore E. Zorn
13 Where have all the women gone? Creating a diverse workforce in the IT industry
Marie Hutchinson
14 Getting our wires crossed: Culture conflict in email and telephone messages
Prue Holmes & Qian Tan

Organisational culture and politics
15 Loose mouth Lex: Using informal communication channels
Robin A. Hill
16 What is she worth? Mediating disputes about equality and fairness
Mary R. Power
17 Welcome to the world of work!
Glyndwr Jones

Power and conflict
18 Theres no place like home: Conflict at the rest home
Cheryl Cockburn-Wootten & Mary Simpson
19 Family values: Changing communication practices in a growing business
Trish Clokie
20 Communication and professional identities in a community healthcare organisation
Margaret Brunton
21 The proposal: Working through the chain of command
Robin A. Hill

Stakeholder engagement
22 Taking a stand or tactics of silence? Managing a controversial issue
Alison Henderson
23 Getting respect at the Dowse
Brad Jackson
24 Attempting to improve stakeholder engagement
Theodore E. Zorn, Juliet Roper, and C. Kay Weaver